Membership Experience Representatives

Qualifications

• High School diploma or equivalent. 
• One (1) to Three (3) months related experience and/or training; or equivalent combination of education and experience
• Strong interpersonal skills with the ability to quickly build rapport and credibility.
• Entrepreneurial spirit with the willingness to support team members by covering additional shifts at times.
• Excellent customer service skills and solution oriented.
• Computer literate; knowledge of Microsoft Office.

Essential Functions

• Enthusiastically greet and welcome everyone who enters the Branch with a smile as quickly as they enter as possible (staff says hello first!).
• Provide a positive experience with every interaction in person and over the telephone.
• Offer all guests and prospective members a tour of the facility.
• Operates computerized cash register and is responsible for handling monies received from membership and program registrations in their assigned cash drawer.
• Performs clerical functions as needed.
• Develops a positive work relationship with other staff.
• Assists in telephone information services relating to the associations programs.
• Promotes character development with members and staff.
• Accurately process all transactions, including membership, program registrations, facility access, and guest/resident room reservations, if applicable.
• Reconcile end-of-shift reports for accurate cash handling.
• Performs other duties as assigned.

• Arrive promptly for each scheduled shift with a positive attitude and a high level of energy.
• Wear your staff uniform and visible name tag.
• Use professional communication to engage constituents in the Y.
• Always conduct yourself as a team player and support co-workers and all staff in speech and actions.
• Conduct yourself according to the YMCA values of caring, honesty, respect, and responsibility.

• Scan all members and program participants into the facility access system and ensure a photo is on file for every member to ensure safety and security for all. 
• Answer telephone inquiries and collect contact information of callers in order to be able to follow up with prospective members and program participants.
• Transfer membership inquiries to the Membership Sales and Engagement Director when appropriate.
• Process program registrations with a focus on engagement in the programs (provide necessary information).
• Be knowledgeable of all facility and program offerings in order to provide information to members and prospective members.
• Take adequate time with each constituent (do not rush).
• Efficiently process guest passes according to guest pass policies.
• Pass along important information that occurred during your shift to the Membership Sales and Engagement Director.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Current CPR, AED &  First Aid Certifications.